Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.
根據香港法例，不得在業務過程中，向未成年人售賣或供應令人醺醉的酒類。
It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.
Contact
Questions, wine chat or order help?
Email us at cs@antidotewines.com
Delivery
Delivery is free for any single order of HK$1,200 or above; for orders below HK$1,200, a HK$100 delivery charge applies.
All orders are sent via temperature-controlled courier because good wine deserves a cool ride.
We deliver to most addresses across Hong Kong Island, Kowloon and the New Territories. If getting your bottles to your door turns out to be a little complicated, we’ll get in touch as soon as possible to sort out an alternative or discuss any extra delivery charge.
Under normal circumstances, your order will be delivered within 3-5 business days after order confirmation and successful payment. Delivery dates and times are subject to courier availability, traffic conditions, peak periods and bad weather.
Delivery applies to one address per order.
If you ask us to leave your wines outside your home, they are left at your own risk. We can’t take responsibility for any wines that go missing after delivery.
Pickup
Pickup is available by appointment only — choose it at checkout and we’ll be in touch to arrange a time for you to collect your wines at our cellar in Wong Chuk Hang.
Returns & Exchanges
We do not accept returns or exchanges for change of mind, wrong order, or personal taste.
Please check your wines as soon as they arrive. If a bottle is broken, leaking or clearly damaged, email us on the day of delivery with your order number and clear photos.
We will review the issue and arrange appropriate replacement, credit or refund where applicable. We cannot accept claims made after the day of delivery, or for bottles that have been opened or improperly stored.
If you have any other concern about your order, please email us with your order number and relevant details. We will review the matter and aim to resolve it fairly and in good faith. Nothing in these terms affects any rights you may have under applicable law.